Leadership & Management Training
All Hands Fire Training is proud to offer Leadership and Management Training Programs from national instructor Deputy Chief Frank Viscuso.
Deputy Chief Frank Viscuso served more than 26 years on the Kearny (NJ) Fire Department. He is the author of several books, including the best-sellers Step Up and Lead, Step Up Your Teamwork, and Common Valor. Frank is a highly sought after, internationally recognized speaker who has the ability to move people to action. Over the past decade he has spoken to hundreds of audiences in and outside the emergency service industry on many topics that include leadership, team building, officer development, and customer service. Frank has delivered his seminars across the United States providing leadership and team development training to firefighters, first responders, private industry, sales teams, military personnel, the healthcare industry, small businesses and large corporations (including Exxon/Mobil). Frank has been chosen to be a Keynote speaker for NASA in 2019. His keynotes and seminars are designed to introduce people to the top traits associated with leadership and to equip them with the skills needed to lead, inspire, and motivate their teams.
Throughout his career in the fire service, Frank has helped develop policies and promotional exams, written more than 70 Standard Operating Guidelines, and acquired millions of dollars in grant money. He has also developed probationary firefighter and apparatus driver training programs as well as leadership and officer development workshops. In addition to his active speaking schedule, Frank works as a consultant and helps other organizations develop and establish programs and guidelines that can help their teams achieve success.
Programs Available
Option #1: Step Up and Lead
The Step Up and Lead program is a one full day (6-hours) seminar, or three 2-hour classes. It is based on his best-selling book “Step Up and Lead”, Chief Viscuso offers three individual classes (or he can combine all sessions for his popular full-day Step Up and Lead seminar). This is a perfect choice if you want to reach all members of your organization from the newest employees to the top-level managers and officers.
- Leading in Today’s World – Leadership Traits* (2 hours)
This is a passionate talk about why we need strong leadership in today’s world – more than ever before. This class is full of riveting true-life stories that will illustrate each trait. Among the traits discussed are: Loyal, Educated, Adaptable, Determined, Enthusiastic, Reliable, Selfless, Tough, Empathetic, Assertive, Courageous and Honorable. (There is a wealth of information covered within each topic like integrity, trust, and goal setting.) This popular class covers leadership in all service-based organizations. - Leadership Skills (2 hours)
Most of the problems many leaders and people in management positions encounter can be directly attributed to poor or ineffective people skills. This class covered the following skills:
• Mentoring and Succession Planning
• Critiquing others (How to do it right)
• Delegating (The who, what, where, when and why of delegating)
• Preventing Freelancing and divisiveness (one team, one mission)
• Dealing with subordinate Issues (How to lead difficult people)
• Post Incident Analysis (How and why we should learn from past experiences)
• Leading through change and difficult times
• Building Morale (8 tips to increase morale) - Customer Service (1 hour)
This portion of the full day seminar includes a discussion on how and why we must provide exceptional service. Chief Viscuso shares stories of exception service that we can all learn from. Customer Service training is also offered as an individual keynote or two-hour class.
Option #2: Step Up and Lead – Leadership Development Workshop (4 hours)
If you prefer a workshop format with your team, this is an interactive culture development program with a group exercise that is designed to motivate your personnel, create unity, and help the leaders of your organization develop your culture by design rather than default.
This workshop is perfect for managers and people who are preparing to step-up into leadership roles.
- Leadership Skills (3 hours)
• Mentoring and Succession Planning
• Critiquing others (How to do it right)
• Delegating (The who, what, where, when and why of delegating)
• Preventing Freelancing and divisiveness (one team, one mission)
• Technical Report Writing (The danger of poorly written or inconsistent reporting – this portion will be added in for emergency service workers.)
• Tackling administrative tasks (Using the 5-step P.R.D.I.E. process)
• Dealing with subordinate Issues (How to lead difficult people)
• Post Incident Analysis (How and why we should learn from past experiences)
• Leading through change and difficult times
• Building Morale (8 tips to increase morale) - Interactive Team Building Exercise (1 hour)
Option #3: Step Up Your “Customer Service” (2 hours)
Creating a culture of exceptional customer service does not happen by accident. This seminar begins with a discussion on why some companies succeed and others fail at satisfying the needs of the people they serve. Chief Viscuso will introduce proven theories, methods and techniques that can help the members of your organization provide exceptional customer service and make a great impression on the people they come in contact with on a daily basis. The lifeblood of your organization summed up in one word – CARE. Those who attend this training will fully understand this by the end of the class. Most managers tell their frontline people to be friendly and give great service, but this seminar shows them how to deliver it.
- Course content includes:
• Every organization has a culture
• The Golden Rule
• The First Impression
• The lifeblood of your organization in one word – CARE
• How to provide great service
• How to stand out in today’s world
• How to deal with difficult people
• Social Media (how people can build their brand or destroy their credibility)
• Stories and examples of great service
“The success of any business will always be in direct proportion to their ability to care about their customers and exceed their expectations.” Deputy Chief Frank Viscuso
Option #4: Step Up Your Teamwork
Based on the content in his best-selling book STEP UP YOUR TEAMWORK, Chief Viscuso offers four individual classes (or he can combine all sessions for one 4-hour seminar).
Building a championship caliber team is the quickest way to reach our goals, but far too many people in leadership positions fail when it comes to team building. It’s not from a lack of desire or effort. On the contrary, they may put more than sufficient time and sweat equity into their cause. Most people simply do not know how to develop and motivate a team, and many who do have not been able to maximize the results that can derive from a group of people who come together to work toward a common goal.
Teamwork is essential for the survival of an organization. One degree of effort may be the difference between success and failure. This is a 4-hour class that is divided into four modules.
- Teamwork:
• Teamwork strategies; Communication; Stages of team development; How to create momentum; and Team building exercises. - Preparation:
• Activity vs. productivity; How people learn: After action reviews; Mentoring; and Problem-solving. - Leading Teams:
• How to know when someone if ready for a leadership role; Leading an organization through change; Understanding people; Establishing expectations; and The power of stories. - Preventing Team Collapse:
• Why teams fail; Conflict resolution; Dealing with difficult people; Accountability; Integrity and the importance of doing the right thing.
Option #5: Flash Point (1 or 2 hour keynote)
Based on the content in his soon-to-be released seventh book titled FLASH POINT, Chief Viscuso draws comparisons between the four most common stages of team development and the four stages of fire – Incipient, Growth, Fully Developed and Decay. During this highly-motivational talk, Chief Viscuso will explain why some teams are consumed with Drama and Conflict while others thrive under pressure. Attendees will be introduced to the 8 essential steps they will need to take in order to reach their peak performance as individuals and team leaders.
Those steps are:
- Step 1 – Set Expectations Upfront:
Every organization’s culture is created by design or default. - Step 2 – Prepare for Victory:
A team wins or loses long before the game begins. - Step 3 – Take Action:
Procrastination is the slayer of confidence. - Step 4 – Delegate to Develop:
Dividing tasks and developing your people multiplies your chances of success. - Step 5 – Have the Guts to Persist:
At some point in a fight, technique gives way to heart and determination. - Step 6 – Adapt When Necessary:
The best ideas have to win, even when they are not yours. - Step 7 – Serve All and Serve Well:
Always exceed customer expectations, not sometimes, always. - Step 8 – Reward Your Team:
The people who work the hardest are often those who feel the most appreciated.
Additional Programs are available, as well as custom programs.
- First Due Tactics
- Fire Scenarios – Command and Control
- Basement Fires
- Tenement Fires
- Team Building Exercises
- Team Search
- May-Day
- How to Conduct a PIA
- Hoarding Fires
- Haz-Mat Incidents for 1st Responders
- Administrative and Supervision
- Report Writing
- Common mistakes new officers make
- The lifeblood of your organization: CARE
For details, pricing or to schedule, please contact [email protected]
##
