Leading in Today’s World – Leadership Traits* (2 hours)
This is a passionate talk about why we need strong leadership in today’s world – more than ever before. This class is full of riveting true-life stories that will illustrate each trait. Among the traits discussed are: Loyal, Educated, Adaptable, Determined, Enthusiastic, Reliable, Selfless, Tough, Empathetic, Assertive, Courageous and Honorable. (There is a wealth of information covered within each topic like integrity, trust, and goal setting.) This popular class covers leadership in all service-based organizations.
Leadership Skills (2 hours)
Most of the problems many leaders and people in management positions encounter can be directly attributed to poor or ineffective people skills. This class covered the following skills:
- Mentoring and Succession Planning
- Critiquing others (How to do it right)
- Delegating (The who, what, where, when and why of delegating)
- Preventing Freelancing and divisiveness (one team, one mission)
- Dealing with subordinate Issues (How to lead difficult people)
- Post Incident Analysis (How and why we should learn from past experiences)
- Leading through change and difficult times
- Building Morale (8 tips to increase morale)
Customer Service (1 hour)
This portion of the full day seminar includes a discussion on how and why we must provide exceptional service. Chief Viscuso shares stories of exception service that we can all learn from. Customer Service training is also offered as an individual keynote or two-hour class.